Venti Learning with Foam: A Video Report from Starbucks

8 Minutes - Host: Elliott Masie

On Feb 26, 2008, Starbucks closed over 7,000 stores for a unique 3 hour company wide training effort.  The following day, Elliott Masie visited the local Starbucks in Saratoga Springs, NY and did an in-depth interview with the store manager on the learning outcomes, processes and texture of this experiment.